Our Policies

What to bring for your appointment

First time patients should bring the following items to their first appointment:
  • Driver's license or other government issued ID of patient or responsible party
  • Insurance card or other sufficient insurance information
  • Medical conditions and medications list
  • Copy of records / xrays from previous dentist if available and less than 1 year old
  • Means of paying for your services
  • Parents / legal guardian for patients under the age of 18 (must remain on-site during all treatments)
  • You may expedite your visit by filling out our new patient forms located in the Download Forms sections

Fees and Payment

Payment in full is expected at the time the services are rendered unless prior arrangements are made or insurance is utilized.  We ARE a contracted provider with several insurance companies.  Please contact your insurance company or our office to verify if we are a provider for your particular plan.  As a courtesy to our patients, we will submit your insurance claim for you.  Our policy is to have our patients with insurance pay their estimated portion of their services at the time of their visit.  If your insurance company reimburses at a higher rate, we will provide you with a refund or credit at your discretion.  Occasionally insurance companies will not cover the fee in accordance with our estimation, when this occurs you will be required to pay the balance.  We strive to estimate insurance as accurately as we can reasonably achieve (given the numerous companies and plans on the marketplace); however, it is the policy holder's responsibility to understand their plan's coverage and intricacies.

For us to efficiently file your claim, it is the patient's responsibility to bring their insurance card or other sufficient information for us to contact the insurance company and verify coverage.  New patients (or patients with new insurance plans) with weekend appointments are encouraged to provide their insurance information prior to the weekend appointment so that benefits can be verified, otherwise, full payment shall be expected for the service and the insurance company will reimburse the patient directly as applicable. 

A common point of confusion is about how the insurance company determines what "they" consider UCR (Usual, Customary, and Reasonable).  Many carriers determine what "they" consider by a negotiated list between them and your employer for a given procedure.  The payment listing is related to cost of the premiums and the geographical area where the services are rendered, usually separated by zip codes.  An insurance company surveys the area, calculates an average fee, takes 80% of that fee (or sometimes less) and considers it UCR.  The most common misconception is that your insurance company will pay 50%, 80%, or even 100% of our fee.  This is not necessarily true and can be very misleading.  In most cases, the payment your insurance company issues is often significantly less than the actual billed amount for our services.  If we are a contracted provider for your insurance company and your specific plan then we have agreed to their UCR fee schedule and the percentage of coverage by them will be accurate for your specific situation.

Patients without insurance will be required to pay in full at the time services are rendered.   Patients with insurance will be required to pay their estimated portion of the fees at the time of services.  We accept cash, Visa, Mastercard, Discover, and personal checks (returned checks will have an NSF fee of $50 applied). We also accept Care Credit. For more information please contact our office and we will be happy to answer any questions you may have. You can also get pre-approved for Care Credit at their website www.carecredit.com or by calling 800-365-8295.  Care Credit offers a variety of payment plans including up to 6 months interest free for qualified applicants.  Our office can apply for Care Credit for you if you would like assistance.

Emergency Visits

In order to discourage "doctor shopping" for pain medications, we will require payment in advance of treatment for any patient that is not a patient of record for all emergency visits. We also participate in the Louisiana Prescription Drug Monitoring Database in which patient historical medications can be reviewed.

Cancellations

We require 24 hours notice for cancellation of appointments.  We understand that occasionally this will not be possible; however, failure to provide sufficient notice prevents us from being able to help another patient with their needs.  Therefore, if a pattern of failed appointments or insufficient notice cancellations occurs we reserve the right to charge a cancellation fee and/or require a down payment for future appointments.

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